Managed Care

Managed Care - Full-service IT support for a fraction of the cost

Liberteks.com has almost 20 years of experience helping Capital District small businesses with all of their technology needs.

What is Managed Care and how can it help my business?

"I don't know anything about technology": This is an extremely common phrase we hear from business owners and the great thing about Managed Care is that with our service in place, you don't have to! Our job is to take the burden of technology off of your shoulders. Our expert technicians stay up-to-date on current trends and emerging technology, our engineers research your business applications so they know them inside and out and our client managers are there for you whenever you have a question.

"I just want it to work": This is the second most common phrase that we hear. Running a business is time-consuming and hard work. You shouldn't have to worry about computer problems such as backups, downtime and software compatibility. With Managed Care, we monitor your server, workstations and network 24/7. Alerts are sent whenever something is "out of line". Critical services are automatically restarted if they go down. Any problem flagged by our monitoring software instantly creates a work ticket and assigns it to a technician. Liberteks.com's Managed Care also includes Vendor Management for when you have issues outside of the hardware in your office. If your internet was down when you came in on Monday, wouldn't it be nice to know someone is already on the phone with your internet provider, getting the problem solved? How many hours would it save you if someone else noticed your credit card machine went down overnight and resolved the issue before you came back in the office? Vendor Management provides all this and more, so that you don't have to think about your network. It just works.

"I should be able to do this better/faster/easier": Technology consulting is the missing link for too many small and medium-sized businesses. Many other IT companies think that what works for large corporations can be scaled down and will work in a small business setting. We know that isn't the case and with our 19+ years in business, we have proven small business specific solutions to many common problems. Now more than ever, businesses need to take a look at what the true costs and business impacts are of their technology decisions. No other asset has such an extensive effect on every facet of your business. It can save you thousands on internal operations and position your product or service leaps and bounds ahead of the competition. We will keep you up to date with industry changes and work with you to help you improve all aspects of your business. Most importantly, we will demonstrate the return on investment of your infrastructure, as well as what the next steps are for keeping the technology growth in line with your needs, budget and future goals. What Liberteks.com will never do however is sell you technology that you don't need. We work with what you have in place to get the most out of it and make it work as efficiently as possible. Sometimes it can be as simple as using the same tools in a different manner, or reconfiguring them to work in a better way. To us, "adding more" or "replacing" are phrases only to be used when you have exceeded the limits of what you are currently using. To read more about our philosophy on this, check out Larry Zimbler's blog on Keeping it Simple.

Managed Care is a different approach. Instead of waiting for something to break and then rushing in, we want to make sure that something doesn't break. Every minute that your network is not functioning properly is a minute that your business is not running as well as it should be. Gone are the days of walking in on a Monday to find out you haven't been receiving emails all day. Gone are the days of calling a technician and figuring out how to make do until they arrive. No more staring at the clock, wondering how big the repair bill will be. Experience a new kind of service where you'll pay a reasonable, predictable and dependable flat rate and receive less hassle, less time management, and big savings. In other words, peace of mind.

We'd love to show you how to look at your network not as a dreaded necessity or constant headache but as a smoothly functioning tool to aide you in your everyday business tasks. Call us right now at (518) 452-0550 ext. 1, or scroll down to fill in a request for more information. We'll set up an appointment to talk about where your company is going and how our IT solutions can get you there.

To find out how much you could be saving every month by removing the day-to-day management of your technology, try this calculator out. The results may surprise you.